01 / THE STARTING POINT
The business challenge
Customer, network, billing and enterprise systems generated information in separate places. An ageing data environment made integration and reporting increasingly difficult.
02 / THE RESPONSE
Connecting the pieces
The programme introduced business data marts and Informatica integration, together with a Cloudera upgrade. It connected CRM, OSS, BSS, MDM and ERP information into a more usable analytical foundation.
03 / THE DIFFERENCE
What changed
Teams gained a more coherent view across systems and a platform better suited to evolving reporting needs. The modernisation addressed data flow as well as infrastructure.